Privacy Policy

 

This privacy policy discloses the privacy practices for www.mawaterservices.com. This privacy policy applies solely to information collected by this website. It will notify you of the following:

  • What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures are in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request. Unless you ask us not to, we may contact you via email in the future to tell you about new products or services, or changes to this privacy policy.

Our site logs generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others. Again, the statistics contain no personal information and cannot be used to gather such information.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any
  • Change/correct any data we have about you
  • Have us delete any data we have about you
  • Express any concern you have about our use of your data

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Mobile Subscriber Information

Your Mobile Information will NEVER be shared with other parties under any circumstances. This includes no sharing with third parties, affiliates, or for marketing or promotional purposes.

SMS Messaging

Effective Date: 1-1-25

At Mid-Atlantic Water Services, your privacy is critically important to us. This Privacy Policy explains
how we collect, use, and protect your personal information when you opt into our SMS messaging
program. By opting into our SMS service, you agree to the terms outlined below, which are in
compliance with the latest 2024 regulations under the Telephone Consumer Protection Act
(TCPA) and the Campaign Registry guidelines.

1. Information We Collect

When you opt-in to receive SMS messages from us, we collect the following information:

  • Phone Number: The mobile number provided during the opt-in process.
  • Message Interaction Data: Includes information such as delivery status, response data,
    and message engagement rates.
  • Consent Data: We maintain records of when and how you provided consent to receive SMS
    messages, including the method of opt-in (e.g., web form, keyword, or verbal consent).

2. How We Use Your Information

We use your information to:

  • Send text messages based on the preferences you indicated when opting in, such as
    promotional offers, updates, or alerts.
  • Ensure compliance with federal regulations, including the TCPA.
  • Monitor and improve our SMS services by tracking engagement metrics.

Your information will only be used for the purpose specified at the time of opt-in and will not be
used to send unrelated messages.

3. One-to-One Consent Requirement

In line with FCC regulations (March 2024), your SMS opt-in applies to communications from
Mid-Atlantic Water Services only. Your consent to receive SMS messages is specific to our company and
does not extend to third-party businesses or affiliates unless explicitly stated and separately
agreed upon.

4. Message Frequency and Data Rates

The number of messages you receive will vary based on your preferences and continued interaction with our services,
but you will receive no more than 3 initial messages per week
. Please note that
message and data rates may apply depending on your mobile carrier and plan. We encourage you to review
your carrier’s terms for more details on messaging fees.

5. Opt-Out Instructions

You can opt out of our SMS service at any time by replying with “STOP” to any message you receive
from us. Once you opt out, you will immediately cease receiving further messages unless you opt
back in. For help, you can reply with “HELP” or contact us directly at service@mawaterservices.com or
443-906-3257.

6. Data Sharing and Disclosure

We will never share or sell your information to third parties for marketing purposes without your
explicit consent. We may, however, share your information with trusted third-party service
providers for the purpose of facilitating SMS delivery (e.g., telecommunications providers). All such
parties are bound by strict confidentiality agreements and are prohibited from using your data for
any purpose other than SMS delivery.

In compliance with Do Not Call (DNC) Registry regulations (2024), you have the right to register
your number with the National DNC Registry. If you are on the DNC Registry, we will not send you
promotional SMS messages unless you have provided express consent to do so.

7. Security of Your Information

We take reasonable measures to protect the information you provide from unauthorized access,
disclosure, or misuse. However, no system is completely secure, and we cannot guarantee the
absolute security of your data during transmission or storage.

8. Record-Keeping and Proof of Consent

As required by the TCPA and Campaign Registry guidelines, we maintain records of all opt-ins
and opt-outs, including timestamps and the method of consent. These records are kept securely
and may be used to demonstrate compliance with regulatory requirements if needed.

9. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will
be communicated via SMS or on our website. Continued use of our SMS service after any changes
indicates your acceptance of the revised policy. Please check back periodically to stay informed of
any updates.

10. Contact Us

If you have any questions about this Privacy Policy or wish to update your SMS preferences, you
can contact us at:

Links:

Key 2024 Compliance Elements:

  • One-to-One Consent: Consumers are only giving consent to receive messages from the
    specific business they opt into, not from multiple parties
  • Clear Disclosures: The policy includes clear language about the nature of the messages,
    frequency, potential charges, and opt-out mechanisms
  • Do Not Call Protections: The policy reflects the latest FCC guidance that DNC protections
    apply to SMS, making it clear that businesses must adhere to DNC regulations
  • Data Sharing and Record-Keeping: Emphasizes the importance of maintaining proof of
    consent and clear guidelines on how data is shared for operational purposes.

This updated Privacy Policy example aligns with current 2024 TCPA and FCC guidelines, ensuring
your business remains compliant while fostering transparency with consumers.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time, and all updates will be posted on this page. If you feel that we are not abiding by this privacy policy, please contact us immediately.

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We love Mid Atlantic. Their service is excellent, professional, and trustworthy. Highly recommend!
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The service was extremely professional, efficient and affordable. The two guys that came to my house were very respectful also. Scheduling was easy. Highly recommend this company to anyone!
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Excellent as always! They keep track of ongoing maintenance needed and provide that maintenance without interrupting my day.
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